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Ordering & Shipping FAQ
Welcome to Top of the Line's Most Frequent Ordering Questions.
Ordering
Can I remove items from my shopping cart, or do I just start over?
You can remove items from your shopping cart at any time. To view your shopping cart, click on the "View Cart" link at the top right of the page. You may change the quantity or remove items directly in the cart.
The Shopping Cart is not accepting my information. What should I do?
You most likely have your computer "cookies" disabled. This can happen during any Microsoft computer upgrade. Open "tools" and change your computer setting to accept "cookies". Then close and re-open your internet browser to topoftheline.com. If you continue to experience problems, please call 800-533-5743 to place your order.
How do I change or cancel an order?
If for any reason you would like to cancel or change your order, please call 800-553-5743 immediately. We will do everything that we can to accommodate your request. We cannot cancel or change an order once it has left the warehouse.
Are my orders subject to Top of the Line's Terms and Conditions?
Yes, all orders are subject to our "Payment & Shipping" Terms. These can be found in our "Information Resources" section.
Payment
What can I use as a form of payment?
We accept credit cards, PayPal and pre-payment by cashiers check or money order. The credit cards we accept are Visa, MasterCard, American Express & Discover. If you would like to purchase by P.O.# please call 800-533-5743.
Will my credit card be charged when I order?
No, your credit card will not be charged until your order is shipped.
Will I get a receipt with my order?
Yes, an invoice will be included with the shipment, unless the item is shipped from the manufacturer. Invoices for drop-shipped items will arrive by mail.
Are state taxes charged?
Applicable state taxes will be charged only to orders shipped within Arkansas. The tax will be added in the shopping cart.
Delivery
How long will it take to process my order?
Orders will generally ship within 24-48 hours. Items shipped from the manufacturer may take longer.
I didn't receive an order confirmation by email. What should I do?
Your order may not have processed correctly, or you may have given us an incorrect email address. Please call 800-533-5743 and one of our customer service representatives will be happy to assist you.
How will my order be delivered, and when will I receive my order?
All orders are shipped via (UPS, USPS or motor freight). Once the order leaves the warehouse, it should arrive in 2 to 6 days by ground, depending on your zip code. We also offer UPS Expedited delivery.
Can you ship to an international address?
Not at this time. Top of the Line only sells and ships items within North America.
Order Tracking
How do I track my order?
Items shipped by UPS receive a tracking number mailed to your email address by UPS. The package may then be tracked online at www.ups.com. If you do not receive this tracking number, your order may be coming from the manufacturer, you may have given us an incorrect email address on your order, or your computer's spam program may be refusing the UPS notification. Please email customerservice@cox-internet.com or call 800-533-5743.
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